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Articles > Social Work > What is a family advocate?

What is a family advocate?

Dillon Price

Written by Dillon Price

Christine Neider, Dean of the College of Social and Behavioral Science

Reviewed by Christina Neider, EdD, Dean of the College of Social and Behavioral Sciences

The hand of an older person holding a childs to signify 'family advocate'

Families may face challenges involving mental health, finances and other issues. In such situations, it may help to have the support of someone who understands those challenges and how to navigate them.

What is a family advocate and why are they important?

A family advocate is someone who helps families work through tough situations and build stronger relationships. Some focus on specific challenges such as trauma, abuse or addiction. Others offer more general support. The overall goal is to give families a voice and ensure their rights are respected. 

This role involves collaborating with educators, case managers and medical professionals to make sure families get the help and resources they need. Those who work in this field hold positions within school systems, government agencies, nonprofit organizations, legal offices and healthcare networks.

Professionals in this field make an important impact in their community. Not only can their efforts help families grow stronger overall, but they can also teach parents how to support their children’s education and well-being. They do this by:

  • Meeting families where they are
  • Helping them meet basic needs
  • Honoring their cultural and racial identities while guiding them toward their goals
  • Offering steady emotional support, especially in times of crisis
  • Helping families stay grounded through major life transitions

How much does this role pay?

As of May 2023, family advocates earned between $37,900 and $85,590, with a median wage of $53,940, according to the (BLS).

Salary ranges are not specific to students or graduates of °®ÎÛ´«Ã½. Actual outcomes vary based on multiple factors, including prior work experience, geographic location and other factors specific to the individual. °®ÎÛ´«Ã½ does not guarantee employment, salary level or career advancement. BLS data is geographically based. Information for a specific state/city can be researched on the BLS website.

What does a family advocate do?

Each day on the job is different and can depend on the work environment.

For example, someone working in a hospital might help families understand medical treatments or connect them with health services.

Someone working in a school, meanwhile, might make sure kids attend class regularly or get the right support after school.

Sometimes advocates help families secure needed resources. Other times they may work with families facing trauma from child abuse, domestic violence or serious family conflict. The role, like the environment or the family in need, is affected by many circumstances.

Generally speaking, however, a job description in this field might include the following responsibilities:

  • Connecting with families to learn about their needs and help them set goals
  • Acting as a mediator between families and doctors, teachers or other service providers
  • Translating important educational and medical information for families who speak different languages
  • Creating programs that boost family involvement in education
  • Attending medical visits or court appointments to support families
  • Helping family law firms devise custody and alimony agreements among divorcees
  • Creating educational recommendations for families and their children

What are some examples of family advocacy in the community?

There are many opportunities to make a difference in this role. For example, professionals who work with Head Start might help families promote their child’s learning and development. Those who work with a state’s department of children and families, on the other hand, might help parents reunite with their children and rebuild their lives.

Advocates may also help families with basic logistics. A relocated family, for instance, may need help finding healthcare and job resources. The advocate can help create a plan, connect them to local services and provide ongoing support through regular check-ins and home visits. 

What education and skills do family advocates need?

Advocates for families typically get started by earning an associate or bachelor’s degree with a focus in social work, human services, family development or a related field. Undergraduate coursework might include social work basics, communication techniques, human behavior, social work policy and much more.

Those who plan to specialize in healthcare, education or another specific area might need to pursue graduate-level education. Candidates can also gain hands-on experience through internships and practicums while pursuing a degree.

The following skills and qualities apply to family advocates and may also apply to other type of social work:

  • Technical skills: This role may require knowledge of legal resources, education, healthcare and medical billing.
  • Research skills: Professionals in this field must understand medical conditions, explain insurance policies or be able to locate housing and community programs.
  • Computer skills: Proficiency in software and data entry tools is required to research local services, manage client records and track case details.
  • Communication skills: Family advocates must often be able to mediate disputes and collaborate with educators, medical professionals, court officers and lawyers. Some roles may require candidates to be bilingual.
  • Empathy: Empathy is a key skill for understanding emotional responses and guiding families toward practical outcomes, especially during times of stress and trauma.
  • Organizational skills: Advocates use folders and digital files when managing multiple cases at once. Keeping detailed records helps ensure timely, personalized support for each family.
  • Strong ethics and legal knowledge: This role requires knowledge of legal and ethical guidelines that govern social services work. That includes handling sensitive information with confidentiality. 

What challenges do family advocates face?

This role comes with its share of challenges that candidates should be prepared for. These might include the following.

Understanding the needs of diverse communities

Those who enter this role will likely work with families from varying cultural backgrounds. Candidates must be culturally competent and provide services that are respectful and responsive to each family’s values and needs. This also includes offering trauma-informed care, especially when working with families who have experienced adversity.

Handling difficult situations and family conflicts

Research shows that (even when nonviolent) leads to increased anxiety and withdrawn-depressive symptoms in children between ages 6 and 8.

Family conflicts might revolve around finances, with some parents . Other common causes of conflict include mental health struggles, family adjustments, unresolved family matters, caregiver responsibilities and opposing religious and political views.

Family advocates might find themselves in the middle of these emotionally charged circumstances and must remain calm, professional and solution focused. 

Case management

Those who enter this role might face challenges with case management. This can present in a number of ways, such as clients failing to keep their appointments among other struggles.

Additionally, advocates must balance building personal connections with families while accurately tracking progress through electronic systems. That includes ensuring that all information remains up to date and compliant with confidentiality standards.

Staying updated with the latest resources

Staying informed is another constant demand. Social program policies can shift rapidly and with little notice, including changes in federal funding and state grant renewals.

This role requires ongoing awareness of the policy changes in social programs and community resources to make appropriate referrals. This means continually attending training, networking and doing independent research to stay ahead of the curve.

Working with families who are resistant to services

Some families may be resistant to services. Feelings of anger, helplessness and grief can cause distrust in the system, which can create barriers to engagement. Additionally, racial and cultural biases in the system may lead to disproportionate scrutiny, which can make engagement even more challenging.

In these situations, family advocates must rely on their ability to build trust, understand the root of the resistance and collaborate with families to align services with their personal goals. 

Risk of vicarious trauma

For those with past trauma, working with families who are in a state of helplessness and fear can reignite upsetting feelings and raise doubts about how to help families with similar experiences.

Feeling overwhelmed or emotional is completely normal when doing this kind of work. However, talking to a trusted co-worker or supervisor, as well as exploring workplace resources and support, can be helpful. 

Want to learn more about family advocates and social work?

If you’re curious to learn more about becoming family advocate, consider looking into the online bachelor's in social work offered by °®ÎÛ´«Ã½. This degree explores social work, communication techniques, human behavior, field education and other relevant subjects.

If you’d like more details about this program, reach out to UOPX to request additional information.

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Headshot of Dillon Price

ABOUT THE AUTHOR

Dillon Price is a detail-oriented writer with a background in legal and career-focused content. He has written and edited blogs for dozens of law firms, as well as Law.com. Additionally, he wrote numerous career advice articles for Monster.com during the company’s recent rebranding. Dillon lives in Western Massachusetts and stays in Portugal each summer with his family. 

Headshot of Christina Neider

ABOUT THE REVIEWER

Christina Neider is the dean of the °®ÎÛ´«Ã½ College of Social and Behavioral Sciences. Neider’s career spans more than 30 years in academia, healthcare and the U.S. Air Force. She has held several academic leadership roles at °®ÎÛ´«Ã½, and she is the Vice President of membership for the Arizona Chapter of the Healthcare Information and Management Systems Society.

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