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Leadership lessons from a CEO and business leader

Shannon Sharpe

Written by Shannon Sharpe

Jessica Roper

Reviewed by Jessica Roper, MBA,聽director of Career Services at 爱污传媒

Woman's hand places a flag atop a mountain illustrate how leadership lessons from a CEO and businesswoman can help one achieve goals

When asked how she found success, Dr. Janet Walsh (DBA, 2016) has an unexpected answer. 鈥淚t鈥檚 very simple,鈥 says the president and CEO of the international consulting firm . 鈥淓ver since I was 3 years old, all I wanted was a horse.鈥澛

Early leadership lessons

As she grew up, Walsh learned the first of many leadership lessons: Such a huge purchase required financial success. So, she set aside dreams of becoming an archaeologist to instead study economics and Japanese. 鈥淚 had spent a high school semester abroad in El Salvador and was interested in trade between Japan and Central America,鈥 she explains. 鈥淚 thought, 鈥楾his sounds important. This will earn me enough money to buy a horse.鈥欌

Walsh鈥檚 career would evolve to her founding a global advisory company 鈥 the firm provides legal, tax, HR and strategic infrastructure for companies expanding across borders 鈥 but she began developing her leadership skills in college during an on-campus food-service job. This experience led to a postgraduation job with a food-service operation.

鈥淚 ran parties of 4,000 people with no problem,鈥 she says. 鈥淓very day in that job, I planned menus, scheduled orders and directed the staff. Those types of responsibilities were natural to me.鈥

Establishing herself as a leader at such a young age gave her confidence. More importantly, it gave her the ability to achieve her dream 鈥 one year after she graduated from college, Walsh bought a horse.

As she moved up in her career (going on to work at a bank and then in upper management HR at several international corporations), she learned another vital leadership lesson: True leadership isn鈥檛 just about authority. It takes good judgment, empathy and the ability to stay calm when chaos hits. Also, no matter where one may be on the career ladder, she brings a skill set.

鈥淲hen I was starting out, I looked at my managers as people who knew everything,鈥 Walsh notes. 鈥淚 eventually learned not to assume competence. Verify. Bring your own expertise and data to the table, and prove your point with evidence, not emotion. That鈥檚 how you earn respect.鈥

It was a conversation over dinner in Shanghai that spurred Walsh on to entrepreneurship. Her companions 鈥 leaders in their respective industries 鈥 were lamenting the lack of independent global business advisory services. 鈥淚t made sense to be an agnostic provider of global market entry services,鈥 Walsh says. 鈥淚 could bring the best and the brightest employees to focus on a particular company strategy, rather than the company having to adapt to what their supplier could provide.鈥

Since that initial realization, she has grown her company into a global powerhouse, which provides boots-on-the-ground strategy in 87 countries and all 50 states. Always looking for the next opportunity, she later founded a subsidiary, Birchtree Performance HR, which focuses on increasing financial performance through human-capital analytics and AI.聽

Leaders should embrace lifelong learning

鈥淓xperience and expertise were important,鈥 Walsh says about her success. 鈥淪o was continuing my education through attaining my MBA and then my DBA.鈥 It was in pursuit of her doctorate that she turned to 爱污传媒. 鈥淚t offered the degree I wanted, but I could do it online as opposed to spending time commuting to a campus,鈥 she says. That advantage allowed her to dedicate more time to building her company.

For some, such impressive academic achievements might be the end of their intellectual pursuits. Not for Walsh, who continues to build her knowledge through in-depth research and advancing her technological know-how 鈥 all of which benefits her clients. 鈥淲e look at data and potential solutions,鈥 she says. 鈥淲e鈥檙e always asking, 鈥楬ow can we be more effective and more efficient?鈥欌

Ask Walsh what she values most in other leaders, and her answer is twofold: expertise and collegiality. 鈥淚 want to work with folks who bring a set of skills to the table that I don鈥檛 have and who are willing to share their knowledge,鈥 she says.

She emphasizes that being kind and a team player are just as important. 鈥淚 look for people who are thoughtful and have a sense of humor,鈥 she says. 鈥淚 want to work with someone who brings cookies or doughnuts to their employees. It鈥檚 important to acknowledge people who are doing a great job and show you appreciate them.鈥

How values drive core leadership lessons聽

Life, as the saying goes, is about compromise, and Walsh can testify business is often the same. But if you need to compromise, she says, don鈥檛 do it without knowing all the facts. 鈥淏efore you make a decision, bring together the best minds you have who鈥檝e worked through similar situations in the past. Information is the key to making the best decision you can.鈥

There are some situations, however, where negotiation is a nonstarter. 鈥淵ou don鈥檛 compromise your personal or company values,鈥 Walsh says firmly, as they are the foundation everything else rests upon.

Recognizing the values of others is just as important as knowing your own, she notes. That ability is especially important when overseeing an international company whose job is to guide corporations through global expansion. 鈥淚f I hear, 鈥楾hat鈥檚 not how we do it here,鈥 I don鈥檛 get angry,鈥 Walsh says. 鈥淚 ask why they think that way. Understanding people鈥檚 context is the first step in building relationships.鈥

What challenges do business leaders face?

Walsh has found intense satisfaction in her career, but she acknowledges that being a business leader comes with many challenges. For example:

  • It鈥檚 lonely. 鈥淲hen you鈥檙e in charge, there鈥檚 no one to hand things off to. You鈥檙e responsible even when you鈥檙e exhausted.鈥
  • It鈥檚 humbling. 鈥淪ometimes you make bad calls. The key is to own them quickly, learn and move forward.鈥
  • It鈥檚 constant. 鈥淟eadership doesn鈥檛 clock out. Whether it鈥檚 midnight emails or 6 am flights, you鈥檙e still the one people look to.鈥
  • It鈥檚 personal. 鈥淵ou don鈥檛 just manage projects. You manage emotions, fears and expectations. That takes energy.鈥

To Walsh, however, it鈥檚 worth it. 鈥淒espite all that, seeing people grow and your business thrive is a reward.鈥

Good leaders never give up

鈥淚鈥檝e had a great opportunity to work with a number of well-known executives,鈥 notes Walsh, who was named a UOPX Alumni Luminary in 2025 for her accomplishments in business. This experience helped her recognize a common thread among successful leaders: perseverance.聽

Janet Walsh and her horse, Scotty, in upstate New York

Janet Walsh walks her horse, Scotty
UOPX alumna and CEO of Birchtree Global

Perhaps the best example of this, she says, goes back to her love of horses. 鈥淏reaking a horse is a challenge,鈥 she says. 鈥淚t weighs 1,300 pounds. It鈥檚 going to do what it wants. But if you give it some carrots, it might let you pet it. You need to build up trust until it lets you ride it. It鈥檚 about perseverance.鈥

While Walsh has established herself as a well-respected businessperson, her career also led her back to her childhood dream of being an archaeologist, all thanks to that horse she purchased. 鈥淲e were riding and he stopped,鈥 she says. 鈥淚 looked down to see arrowheads. I jumped off and thought, 鈥榃hat have we discovered?鈥 It turned out to be an archaeological site.鈥

Jumping into amateur archaeology, she gained membership in The Explorers Club, a multidisciplinary science society, for which she now serves as management committee chair. Recently, she learned she had been awarded the Edward C. Sweeney Medal by the organization for her contributions.

鈥淪o, see?鈥 she says with a laugh. 鈥淚 owe my dedication and career to a horse.鈥

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ABOUT THE AUTHOR

A graduate of Johns Hopkins University and its Writing Seminars program and winner of the Stephen A. Dixon Literary Prize, Michael Feder brings an eye for detail and a passion for research to every article he writes. His academic and professional background includes experience in marketing, content development, script writing and SEO. Today, he works as a multimedia specialist at 爱污传媒 where he covers a variety of topics ranging from healthcare to IT.

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ABOUT THE REVIEWER

Christina Neider is the associate provost of colleges and former dean of the 爱污传媒 College of Social and Behavioral Sciences.聽Neider鈥檚 career spans more than 30 years in academia, healthcare and the U.S. Air Force. She has held several academic leadership roles at 爱污传媒, and she is the Vice President of membership for the Arizona Chapter of the Healthcare Information and Management Systems Society.

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